klosebuy frequently asked questions
- What is klosebuy?
Klosebuy is a marketing, loyalty, and revenue-building platform created for local businesses that is affordable, self-administered, web and mobile-based.
An easy to use, self-managed, technology rich platform for businesses that increases sales, store visits and attracts new customers. Klosebuy provides to businesses the ability to digitally and instantly upload, change and broadcast offers, deals, specials, and event information directly to their customers and klosebuy members. Klosebuy includes an incentive and loyalty points program that creates traction and immediate gratification for consumers. Customers can spend their points on merchant created loyalty rewards offers, as well as select from over 7,000 items in the klosebuy points redemption catalog. Additionally, klosebuy includes a customer database and a “connections” center that provides for push notifications and emails to customers.
- Can customers spend points for rewards from a business?
Absolutely. Merchants can create and have up to 3 loyalty rewards available for it’s customers at one time. If a customer has received enough points from the merchant to qualify for the redemption, the customer can redeem the reward through their mobile app at the merchant’s location. Once the merchant confirms the redemption on the customer’s smartphone, the customer’s points will be deducted automatically and a history of the redemption is available to both the customer and merchant.
- Can customers spend points they received from one business on rewards from another business?
No. That would be unfair to both businesses. Customers can either use their points collectively in the klosebuy catalog, or choose to redeem their points for available rewards from a merchant who awarded them the points. Klosebuy tracks the points received from each merchant, and so long as the customer has enough collected points available to use, they can redeem the points received for available rewards.
- Do I need any software or equipment for klosebuy?
Absolutely not! Why would you want to spend more money or make permanent changes if you don’t need to? We make it easy to become a member and even easier to grow your business and reach existing and new customers.
- Is klosebuy easy to use?
Extremely easy. You can create and schedule your promos in a couple of minutes. Schedule your business’ promotions for the entire month in advance, quickly and easily, preserving your valuable time. We also include informative tutorial videos and information bubbles on each page, if needed.
- Will klosebuy sell ad spaces?
No! No! No! Klosebuy is designed for businesses to promote their own offers and drive consumers to your stores. We do not sell ad space that inevitably would disrupt your message to your customers and potential consumers.
- How do I track customer activity?
Log into your klosebuy account and click “dashboard”. You will be able to quickly view the success of your active promos, your growing customer base, as well as the overall success of your klosebuy program. Within the “customers” and "promos" areas, you will be able to see more detailed information regarding your customers, views, saves, and social media shares of your promos.
- How do I create and manage a promo?
Log into your klosebuy account and click “promos”, then select “create a promo”. From there, simply follow the instructions or watch the video. You will be able to easily schedule a promo, then view the response from your customers and klosebuy members. You can make changes to your promos as often as you like. Your membership will include a set amount of active promotional spaces. If you need more, click ‘Upgrade’ where you can purchase additional promotional spaces.
- Can I offer “Points” as an award for a purchase or in-store visit?
Of course you can! Points are extremely popular with consumers. Instead of giving a 20% discount on a $100 item that ends up costing you $20, you can offer points. You determine how many points you would like to offer. Click “Upgrade” to purchase points; we offer both digital points or reward certificates. Give out points certificates to generate foot-traffic during sales or special events. Sign up for a pre-pay account and save 25% off your points certificates or digital points account.
- Can I refer other businesses to klosebuy?
Absolutely! You can refer as many businesses to klosebuy as you wish. Click “my account” and enter the business’ information in the referral section. Klosebuy will give you 10,000 digital points for each business that you refer that signs up for a subscription.
- How do I keep track of my offers?
No need to keep track. Log into your klosebuy account, and click the “promos” tab. Here you can see all your promos created. They are sorted as active, scheduled, expired, and drafts. You will instantly be able to see how many of your customers and klosebuy members are viewing, saving, and socially sharing your promos.
- How do I view and print point certificates myself?
Log into your klosebuy account, click "downloads" and select the number and value for each certificate. You can also watch the tutorial video by clicking the button located on the "downloads" page. Follow the instructions, then view the printable PDF of your newly created certificates. If you do not have a PDF Reader installed on your computer, download it for free from Adobe. Once you have installed the PDF Reader, you will be able to open and print your certificates directly from the page.
- How do I view and download point redemption codes?
Log into your klosebuy account, click "downloads" and select the number and value for each certificate code you wish to generate. You can also watch the tutorial video by clicking the button located on the “downloads” page. Follow the instructions, then view the excel spreadsheet containing your custom certificate codes. If you do not have Microsoft excel or a comparable excel viewer, please download the free excel viewer from the Microsoft website in order to view and print your certificate codes.